EXCHANGE POLICY

Last Updated: September 2026

At ARMONIX, we want every customer to be happy with their purchase. If you receive a watch that is damaged, defective, incorrect, or has an eligible issue, you may request an exchange in accordance with the policy below.

1. Exchange Period

Exchange requests must be submitted within 7 days of delivery.

Requests submitted after 7 days may not be accepted.

2. Eligible for Exchange

An exchange may be approved if:

You received the wrong watch.
The watch arrived damaged.
The watch has a manufacturing defect.
The product is materially different from what you ordered.

3. Exchange Conditions

To qualify for an exchange:

The watch must be unused and unworn.
The watch must be returned in its original condition.
Original packaging, box, tags, warranty card, and accessories must be included.
The watch must not have been damaged due to misuse, accident, or improper handling.
Proof of purchase/order details may be required.

4. Change of Mind

ARMONIX does not offer exchanges simply because a customer has changed their mind or no longer wants the product.

Exchanges are available only for eligible issues mentioned in this policy.

5. Damaged or Defective Watches

If your watch arrives damaged or defective, please contact us as soon as possible.

Please provide:

Order number
Clear photographs of the watch
Clear photographs of the packaging
A short video showing the issue, if applicable

Our team will review the information and determine whether the product qualifies for an exchange.

6. Wrong Product

If you receive a watch different from the one you ordered, contact us within 7 days of delivery.

After verification, ARMONIX will arrange an exchange for the correct product, subject to availability.

7. Exchange Shipping

If the exchange is required because of an ARMONIX error, such as receiving the wrong or damaged product, ARMONIX will cover the applicable exchange shipping costs.

For any other approved exchange, shipping charges may apply.

8. Product Availability

Exchanges are subject to product availability.

If the exact replacement is unavailable, ARMONIX may offer another suitable option or an alternative resolution.

9. Non-Eligible Exchanges

An exchange will not be accepted if:

The watch has been worn or used.
The watch has been damaged after delivery due to misuse or accidental damage.
The product has been modified or repaired by an unauthorized person.
Original packaging or accessories are missing.
The exchange request is made after the 7-day exchange period.
The product shows signs of intentional damage.

10. How to Request an Exchange

To request an exchange, contact ARMONIX Customer Support with:

Order Number:
Customer Name:
Phone Number:
Reason for Exchange:
Photos/Video:

Email: to be pdated

WhatsApp: +92 370-0942107

Our team will review your request and provide the next steps.

11. Important Note

Please inspect your order when it arrives. If there is an issue with your watch, contact us promptly so we can resolve it as quickly as possible.

12. Policy Updates

ARMONIX reserves the right to update this Exchange Policy when necessary. Any changes will be published on this page with an updated “Last Updated” date.

ARMONIX
TIME • PRECISION • LEGACY

Email: Armonixwatches@gmail.com

WhatsApp/Phone: +92 322-8542489

Website: https://armonix.store